Complaints

At JWA, we strive to maintain the highest standards of service. If you feel we’ve fallen short, we welcome the opportunity to resolve the issue swiftly and fairly.

How to Make a Complaint
 

Customers can submit complaints through the following channels:

• Email: complaints@jwasurveyors.co.uk

• Phone: 01763 797001

• Contact Form: Here

Please include:

• Your full name and contact details

• A clear explanation of the issue

• Any supporting documents or images
   

Acknowledgement & Investigation
 

• We will acknowledge receipt within 5 working days

• We will investigate thoroughly

• We aim to provide a full written response within 15 working days
   

If we need more time, we’ll keep you informed every step of the way.

Escalation Process
 

JWA Surveyors is regulated by the Royal Institution of Chartered Surveyors (RICS).
If, after completing our internal procedure, you are still dissatisfied, you may refer your complaint to:

Centre for Effective Dispute Resolution (CEDR) – Independent Adjudication Service (RICS)
100 St Paul’s Churchyard
London
EC4M 8BU
📧 applications@cedr.com
📞 020 7536 6116
🌐 www.cedr.com/consumer/rics

 

Commitment to Improvement
 

Every complaint is a learning opportunity. We review all feedback to improve our services and ensure a better experience for all our clients.

 

You can download a copy of our complaints procedure here​